Terms of Use

These terms cover your use of the InHaus Digital platform (the “platform”): the dashboard, reports, AI tools and tracking we provide to our clients as part of our marketing services. They are between J.M Bausch & F.M Mina trading as InHaus Digital (ABN 87 260 336 796) (“we”, “us”) and the business we provide services to (“you”), and they apply to everyone who logs in on your behalf. Where your services agreement with us says something different, the services agreement applies.

The platform shows how your marketing performs: which channels your sales and enquiries came from, your ad accounts’ results, profit views, email and customer insights, and AI assistance (the Brain) that analyses your accounts. Access is part of your engagement with us. We may add, change or remove features, and we will tell you before a change that takes away something you rely on.

Access is by invitation. Keep your login details secure and tell us straight away if you think someone else has used them. You are responsible for what happens under the logins you hold.

You confirm that you are entitled to connect the store, ad accounts, email platform and other services that you, or we with your permission, connect to the platform, and that your store’s privacy policy and consent settings allow the tracking and data sharing described in our Privacy Policy.

Some features change your ad accounts: the Brain can adjust budgets and targets, pause or switch on campaigns, ad sets and ads, and add negative keywords, within the limits we set. These changes are made on your instruction or under the management approach agreed in your engagement. The ad platforms decide what finally runs and what you are charged, and no one can guarantee advertising results.

Platform access is included in your engagement unless we have agreed a separate platform subscription with you. A subscription is billed in advance through Stripe at the price shown when you subscribe; you can cancel from Settings, Billing, and the cancellation takes effect at the end of the paid period. Fees are not refundable except where the law requires. Ad spend is billed to you by the ad platforms and is not part of these fees.

You agree not to:

• use the platform to break the law, including spam, consumer and privacy law;
• share a login, resell access, or give access to anyone outside your business without our agreement;
• copy, reverse engineer, or interfere with the platform or its security;
• upload anything malicious, or anything that infringes someone else’s rights.

You own your data: your store’s orders and customers, your ad accounts’ data, and anything you add. We use it to provide the platform and our services to you, as our Privacy Policy describes. For your customers’ personal information, you decide what is collected and why, and we handle it on your behalf. You are responsible for telling your customers about the tracking (in your store’s privacy policy) and for any consent the law requires.

We own the platform, its software and design, and the know-how built into it, including the Brain’s rules and playbooks. You may use it for your business while your engagement runs.

The platform connects to services run by others, such as Shopify, WooCommerce, Meta, Google, Pinterest, Klaviyo, Xero, Slack and Stripe. Their own terms apply to your use of them, and we are not responsible for their outages, changes or decisions.

Attribution is an estimate built from the signals your store, your visitors’ browsers and the ad platforms send us. It will not always match an ad platform’s own reporting, and it can be incomplete when visitors block tracking. Use it alongside your own judgement.

Access ends when your engagement ends, or sooner for any login you ask us to remove. We may suspend access if these terms are breached, fees go unpaid, or a login puts the platform or other clients at risk. When your workspace is closed, we delete its data as the Privacy Policy describes.

Nothing in these terms excludes a right you have under the Australian Consumer Law that cannot be excluded. Apart from those rights, and as far as the law allows, the platform is provided as it is; we are not liable for indirect or consequential loss, including lost profit, revenue or ad spend; and our total liability for any claim about the platform is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

You will cover us for claims that arise from your breach of these terms, your misuse of the platform, or your handling of your customers’ data in breach of the law.

We may update these terms. We will tell you about material changes by email or in the platform before they take effect; using the platform after that means you accept them.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction over any dispute about them.

Questions about these terms: hello@inhausdigital.com.au.